Connecting to vSphere Web Client fails with the error: HTTP Status 404

Symptoms

  • You cannot connect to vSphere Web Client 5.1 or 5.5 using a Web browser.
  • You cannot connect to the vSphere Web Client URL https://vcenter_server_fqdn:9443/vsphere-client
  • You see the error:

    HTTP Status 404

  • When connecting to vSphere Web Client 5.1 or 5.5 using a Web browser, you see the error:

    The requested resource is not available

Cause

This issue occurs if the vSphere Web Client is installed in a different directory, other than the default location. 

Resolution

This is a known issue in vSphere Web Client 5.1 and vSphere Web Client 5.5. Currently, there is no resolution.

To work around this issue, install the vSphere Web Client in the default installation location. 

To install vSphere Web Client in the default installation location:

  1. Uninstall the vSphere Web Client.
  2. Reinstall the vSphere Web Client.
  3. During the installation, accept the default installation directory on the C:\ drive when prompted by the installation wizard.

For more information, see Installing the vSphere Web Client (2032890).

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