The Performance Overview tab fails to display with the error – Vcenter WEB CLIENT

sampath kadupitiyage

Symptoms

  • You cannot view the Performance Overview tab when connecting to vCenter Server 4.0 using the vSphere Client.
  • You see this error in the Performance Overview tab:

    Navigation to the webpage was cancelled
    Refresh the page

  • You may see this error when attempting to browse the Performance Overview tab in the vSphere client:

    This program cannot display the webpage

Resolution

There are several possible causes for this issue. Attempt each of the troubleshooting steps below in sequence, without skipping any.

  1. Confirm that the vCenter Web Management Service is running.

    To resolve this issue, connect to vCenter locally with a vSphere Client located on the vCenter Server and follow Stopping, starting, or restarting vCenter services (1003895).

  2. Ensure that the correct DNS settings and IP address are being used:
    1. On the vCenter Server, navigate to C:\Program Files\VMware\Infrastructure\VirtualCenter Server\extensions\com.vmware.vim.stats.report\.
    2. Open extension.xml in a text editor.
    3. Edit the line <url>https://FQDN.hostname:8443/statsreport/vicr.do</url>

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